1. How long will it take to get my order?

We aim to dispatch your order on the same day. But it takes 2-3 business days for standard shipping to the Greater Toronto Area, and 5-7 business days for standard shipping in the rest of North America (USA & Canada). If your order is urgent, we recommend using Express shipping. 

2. How much time does it take to deliver the glasses?

We make every effort to fulfil your requests as quickly as possible. We ship orders for prescription glasses within 48 hours following receipt of payment (and receipt of your prescription, if needed). Whereas colour tinted glasses might take a little longer than this. Our logistics partner will deliver the finished goods to your door in 2-5 business days for standard shipping and 1-2 days for express shipping. 

3. How much do you charge for shipping?

Our standard shipping cost for throughout Canada is $11.99 and throughout the USA is CAD $20.00. We also offer free Same Day Pick-Up.

Free shipping can be availed for orders worth more than $50.00 throughout Canada & for USA orders worth more than $100 CAD. 

4. Why not free shipping on every order?

Making sure the product reaches you in the best condition means bigger boxes, more bubble wraps, and paying extra to our delivery partners - Canada Post, International Express Post, UPS, and Purolator. And trust us, it is a nominal amount to make sure the best reaches you.

5. Can I come to the store and try the product before buying it?

Our walk-in hours are same as pick-up time Monday to Friday 11:00-7:00 PM & Saturday 11:00-5:00 PM.

Also you can visit our website, order the products to match your personality and style, and choose pickup as we offer same day pick-up. 

6. How can I be sure of the durability and quality of the product?

We take immense pride in the quality and survival we offer to the customers. Our products are thoroughly checked and tested before they are up for grabs. If there is anything that you are not satisfied with you can email us at customerservice@ottikacanada.com

7. Can I order power glasses based on my prescription?

Yes, you can also order custom-made power glasses through our website.

8. Do my glasses have Insurance?

Yes, but for prescription glasses only (Kindly check your policy if it covers)

9. How’ll I get my Insurance benefits?

The insurance company will cover your glasses.

We’ll give the invoice to you with HST information and you’ll have to submit it to the insurance company. They’ll pay you according to your coverage.

10. What happens if I buy glasses and they don't fit properly? 

If they are eligible, you can have them exchanged for another set. Please see our return policy for more information.

11. What happens if the lenses aren't correct?

If there has been a mistake from our end, you can get a exchange. If there has been an issue from your end (Sharing Prescription), then you’ll lose the lens cost and you’ll have to ship the product to us.

12. My question isn’t answered here. Who should I talk to?

If you have any questions, concerns, or need information, please talk to us at customerservice@ottikacanada.com.

13. I am interested in a product but it is currently out of stock. What should I do?

We usually restock our products regularly. But if there is something you liked and is currently out of stock, please email us at 

customerservice@ottikacanada.com with the product details and we will notify you as soon as it is available. 

14. What is your return policy?

We are not fussy but careful. And this is our Refund policy 

15. Can I track my order?

Once your order is shipped, you will receive a tracking number and regular updates to the registered email address.

16. Do you offer any bulk discounts?

For larger quantity inquiries/resellers can create account at https://www.ottikagroup.com or call us at +1 416-409-9222

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