Refund policy

Returns

Our policy is valid for 15 days. We are unable to offer you a refund or exchange if 15 days have passed since your purchase.

Your item must be unused and in the same condition that you received it to be eligible for a return. It also has to be in its original packaging.

Because the majority of the products we sell are PPEs or Optical Products, they will not be accepted as a return if it is opened or used. In addition, we do not accept intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Some health and personal care items, face shields, masks, and gloves are non-returnable.

We require a receipt or proof of purchase to complete your return.

Please do not return your product to the manufacturer.


Prescription Glasses

If you have to return prescription glasses, you will lose the cost of the lenses.

You must ship the glasses to us in unused condition.


Refunds (if applicable)

We will send you an email once your return has been received and inspected to notify you that we have received your returned item. We will also notify you whether your refund has been approved or rejected.

If you are approved, your refund will be processed and a credit will be applied to your credit card or original method of payment within a certain number of days.


Late or missing refunds (if applicable)

If you haven't received your refund yet, double-check your bank account.

Then contact your credit card company; your refund may take some time to be officially posted.

Contact your bank next. Before a refund is posted, there is usually some processing time.

If you've done everything else and still have not received your refund, please contact us at info@ottikacanada.com.


Sale items (if applicable)

Only regular-priced items are eligible for refunds; unfortunately, sale items are not. If approved by the company, you may get store credits or exchange on them.


Exchanges (if applicable)

Only defective or damaged items will be replaced. If you need to exchange it for the same item, please contact us at info@ottikacanada.com and send your item to the following address:


Ottika Canada Ltd.

5736 Finch Ave E, Unit 2,

Toronto ON, M1B 5R1, Canada.

 

Shipping

To return your product, you should mail your product to:

Ottika Canada Ltd.

5736 Finch Ave E, Unit -2,

Toronto NU M1B 5R1, Canada

You will be responsible for any shipping expenses associated with returning your goods. The cost of shipping is non-refundable. The cost of return postage will be deducted from your refund if you receive one.

The time it takes for your returned product to reach you will vary depending on where you reside.

If you're delivering an item worth more than $75, you should use a trackable delivery service or get shipping insurance. We can't promise that we'll get your returned item.

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